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Air Transport and Economic Regulations Section

Licensed Airline Ticketing Agents in Sri Lanka

Any Travel Agency conducting business of Airline Ticketing in Sri Lanka is required to obtain a License from DGCA. The list of Travel Agents who are licensed to conduct business of Airline Ticketing is appeared in the below list which is updated monthly. The General Public is hereby advised to purchase Air Tickets only through licensed Travel Agents.

Drafting laws and regulations to update the local Aviation Legislation, Interacting with the Aviation industry in air transport business matters, collecting aviation data and processing, assisting in the Air Services Negotiations Sri Lanka conducts with Partner states.

Air Services Agreements

Sri Lanka has entered into Air Services Agreements with 67 countries which are amended from time to time as per commercial and economic requirements.

Registration of Ground Service Providers/ Fixed Base Operators/ Trip Support Service Providers/ Ground Supervision Agents

A Ground Service Provider or fixed-base operator (FBO) (also known by the names of ‘Trip Support Services’ and Ground Supervision Agent) is an organization granted the right to operate at a civil airport and provide aeronautical services such as re-fueling, provision of hangar facilities, tie-down and parking, aircraft rental, aircraft maintenance, flight instruction, and passenger facilitation or similar services to aircraft operating into and out of the airport. Most FBOs doing business at airports are non-governmental organizations, i.e. either privately or publicly held companies.
Hence it is necessary that such FBO organizations are registered with the Civil Aviation Authority of Sri Lanka in order to ensure that they would provide a professional and dependable service to such operators, whilst conforming to the applicable civil aviation safety and security requirements.
The following directive has been issued by the Director General of Civil Aviation and all the concerned parties are hereby advised to follow the instructions issued by him.

Air Transport Providers (Passenger) License - (Travel Agency License)

Any person who carries on the business of air transportation transporting passengers, mail or cargo is required to obtain a license issued by the Director General of Civil Aviation as per the existing Legislation.

Licenses for Commercial Operations for Sri Lanka registered Airlines

If the airlines registered in Sri Lanka are intending to commence and/or continue following commercial operations they must hold a valid license for their intended operations.

  • International and/or Domestic Charter Operations
  • International and/or Domestic Schedule Operations
  • Private Operations

As a prerequisite to obtain the above licenses, all eligible applicants must hold a valid Air Operator Certificate.

Flight Schedule Approvals

All international Scheduled and Charter airlines operating to Sri Lanka during IATA winter and summer seasons after having obtained the Foreign Air Operator Certification must obtain the approval for their flight schedules prior to the commencement of their operations. Their schedule approval must also be renewed each season.

All the domestic operators must have their flight schedules approved monthly.

Visa Recommendations for Expatriates of Airlines - (Non-technical staff)

Recommendations to obtain Entry visa and Residence visa are issued for non-technical staff upon prior requests made by the airline or an entity duly authorized by the Airline.

Aviation Statistical Data

All aviation related statistical data are collected and processed data. Data can be obtained by making a request and paying the applicable fee. All online and domestic operators and Airports must submit data related to their operations.

Enter Data (System page)

Request Data & Information

Customer Complaints and Compliments

Customer complaints regarding airline operations and travel agents are handled and solutions provided after formal meetings.

Lodge a Complaint

Airline Reservations and Fares Calculations Course

Last Update: 13-12-2017.
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